Operations team · Remote · Full-time
Provide fast, accurate support to BRVX traders. You are the first point of contact for user issues and a direct signal channel for product quality — your work shapes what the team fixes next.
What you'll do
Respond to trader support requests across all active channels
Identify, document and escalate product issues to engineering
Build and maintain internal knowledge base and FAQ content
Track support metrics and surface recurring patterns to the team
Represent user needs in product discussions
What we look for
2+ years in customer support or operations
Clear, precise written communication — no hedging
Experience with crypto or fintech products preferred
High attention to detail
Available during European or MENA timezone hours
Interested in the Support Specialist role?
Describe a support queue you improved and how you measured it — response time, repeat-ticket rate, whatever changed. Skip the cover letter; a clear, specific example is the whole application.
careers@brvx.com