Provide fast, accurate support to BR/VX traders. You are the first point of contact for user issues and a direct signal channel for product quality — your work shapes what the team fixes next.
What you'll do
- —Respond to trader support requests across all active channels
- —Identify, document and escalate product issues to engineering
- —Build and maintain internal knowledge base and FAQ content
- —Track support metrics and surface recurring patterns to the team
- —Represent user needs in product discussions
What we look for
- —2+ years in customer support or operations
- —Clear, precise written communication — no hedging
- —Experience with crypto or fintech products preferred
- —High attention to detail
- —Available during European or MENA timezone hours
Interested in this role?
Send a short introduction and anything relevant to your background. No templates, no cover letters — just tell us who you are and what you've built.
Apply for this rolecareers@brvx.com